$600 Transfer GONE. No Recourse. Helpless.

[AthensCreative]

On 1/8/25 I successfully added a new bank account - added routing info and specific checking account info per the instructions. Minutes after that, I successfully transferred $590.04 to the new bank account. After 4 business days, the funds had still not arrived in the bank account. Upon reviewing the transaction details, the funds were shown to be sent to a VISA card ending in a number I do not recognize, nor have I ever had associated with my account. 

I have submitted multiple Account Services Department support "escalations" via phone, chat, and email over a 14-day period. Each time, the agent states that I will receive an email with the determination of the investigation. After 4 investigations, no email has been received. When I call phone support I'm told the investigation was completed and that "no issues were found." I have repeatedly asked Support to simply identify the account information for the card that supposedly received the transfer. THEY REFUSE TO PERFORM THIS BASIC INVESTIGATIVE ACTION.

This reeks of intentional dismissal and abandonment of basic customer service obligation. I'm literally without resource nor access to a higher tier of support. 

How do I unlock this puzzle?

[Candlestore]

@AthensCreative ;

In you Square account under Balance you should be able to see all Transafers and Account details along with banking information, maybe only Partial numbers.  I never had a deposit goto a credit card.  But if you goto Balance, then click the name you are using for your business, then view all transfers.  Look for the $600 transfer then choose Details or Click it then select View Details in a blue hyper link which will show you bank name and last 4 of account number.   Plus the ach trace and other numbers I do not fully understand.

I am sorry this has happened and I think it sounds like somehow your Square account was hacked or someone you leave access your account has changed the deposit location for that deposit.  Try setting up 2 forma athentication and look at your settings for employee access rights if you have others using your account for payroll, or taking payments.