Hi @Lynnshivers1 ! Welcome to the Square Community!
If your Square Terminal won’t power on, here are some troubleshooting steps you can try:
Charge the Device
- Plug the Square Terminal into a power outlet using the included power adapter and cable.
- Wait at least 15-30 minutes, especially if it’s the first time powering on, it may have arrived completely drained.
- Make sure the charging cable is firmly connected to both the adapter and the device.
Try a Force Restart
- Hold the power button (on the left side of the Terminal) for at least 12 seconds.
- If the screen stays black, keep holding a few seconds longer, sometimes the reboot takes a moment if it’s unresponsive.
Look for Signs of Life
- Even if the screen stays black, see if you can feel any vibration, sound, or if the screen lights up dimly, it may be charging slowly.
- Try a different power outlet, and avoid power strips during troubleshooting.
Inspect the Hardware
- Check for any visible damage to the screen, port, or cable.
- Make sure the charging cable is the official Square USB-C power adapter (3rd party ones sometimes don’t work properly).
If you’ve tried all of the above and the Square Terminal is still unresponsive, it may be:
- A defective unit (rare, but possible)
- A dead battery that isn’t accepting charge
Let me know what happens after trying these troubleshooting steps by using the "@" and then my username to alert me. I hope this helps!
