Cannot log in to Weebly

[busyknees]

I have a Weebly webpage, and I always log in using the "log in with square" button. I know all of my log in details. However, all of a sudden 4 days ago, when I enter my detail on the Square log in page, instead of being directed to my Weebly dashboard, I am being redirected back to the weebly log in page with a box saying: 

You may already have an account. Try login with email and password.

I have contacted support twice now, but am getting nowhere.

[Katie_SQ]

Hi @busyknees,

Sorry for the delay getting back to you here. This certainly doesn't sound like expected behaviour, so I've gone ahead and escalated your case to our Advanced Support team for further investigation. As soon as I have more information for you, I'll reach back out to you on this thread.

Thank you for your patience! Talk soon. 

[Katie_SQ · Accepted solution]

Thank you for your patience, @busyknees.

I've heard back from our Advanced Support team, and the team has confirmed that they will need to unlink your Square account from your Weebly account in order to fix the login issue. In order to do this, they'll need your written permission.

I can see that a member of our Support Team emailed you 4 hours ago requesting this permission. Please reply to this email with the written permission requested, and I'll let the team know once it's been received. From there, the team will be able to complete the process. 

If you have any other questions, please let me know.

[busyknees]

I have replied to the email now. But how will this affect my service?

[Katie_SQ]

@busyknees Thank you! I've let our Advanced Support team know, and a member of the team will be able to start work on this shortly.

Unlinking your Square account from Weebly will allow you to sign in to Square and Weebly without being redirected to the other's sign in page. Moving forward, you'll need to sign in via Weebly to access your Weebly site, and vice versa for your Square account. Your account information and settings will all remain the same, but the sign in process will be separate.

Once I've heard back from the team that the unlinking has been successful, I'll reach back out to you here. 🙂

[Katie_SQ]

Hi @busyknees,

I've heard back from our Advanced Support team, and they confirmed that your Square and Weebly accounts have been unlinked. 

Please navigate to Weebly.com/login, click Forgot Password, and reset your Weebly password. Once your Weebly password is reset, you should be able to login without any issues. 🙂

Please also ensure that you're not signed into Squareup.com when you attempt to sign in to your Weebly Dashboard. You could also consider signing into Weebly through an incognito/private browsing window just in case.


Please let me know if there's anything else I can assist with. 🙂