Store Emails - large empty spaces appearing when seeing emails in browser

[smashnslide]

@tranguyen I hope you can help me.

I wanted to customise Store Emails with my logo and maybe some pickup instructions, however since I have done this I realised there are large areas of blank space that appear in the email being sent to customers in the order confirmation and when the order prepared emails when viewing in a browser. See below screenshots:

Can you kindly advise how to get rid of these large blank areas?

[tranguyen]

Hey @smashnslide, thanks for flagging this, that's quite strange. So that I can have a further look into this, would you mind confirming the following: 

• Check that there are no additional spaces between section in the email builder or after the paragraph.
• The exact email version - is it the order confirmation email or the order prepared email that this was added to?
• The exact version of your web browser. To find this, visit whatwebbrowser.com.
• Your email host (are you using Gmail, Hotmail or Yahoo, etc.?)

[smashnslide]

• Check that there are no additional spaces between section in the email builder or after the paragraph. - no additional spaces
• The exact email version - is it the order confirmation email or the order prepared email that this was added to? order confirmation and order prepared both have this issue.
• The exact version of your web browser. To find this, visit whatwebbrowser.com. - Chrome 81 on Windows 
• Your email host (are you using Gmail, Hotmail or Yahoo, etc.?) - Gmail

[tranguyen]

Thanks for all the information @smashnslide! I think this might require some further investigation but before I do so, would you mind trying to update your Chrome browser and take the screenshot again for me? I want to make sure everything is up to date first. 

[smashnslide]

Due to me using a work laptop I cannot update the browser, I have used this on Mozilla 11 on Windows as well as has the exact same issue. 

[tranguyen]

No worries at all, thanks for letting me know that @smashnslide! I'm checking in with the ECOM specialist team at the moment to see if they know what might be causing this as well.