I had a customer sign up for a 3 payment option
- but the set-up was wrong (my fault)
- that initial transaction billed her at the full amt (she was ok with paying in full, just wanted to ensure I cancelled future payments)
- so in Dec called Square to ensure the next invoice/the series was deleted...
- the Square rep said she couldn't seen anything in the invoice queue (perhaps we weren't looking in the 'recurring' section(?), but I am new to all this!)
In Jan
- I got an email from Square saying that customer was about to be charged
- I immediately logged in and canceled the invoice
- this was annoying considering my customer also got the email and it looked like I hadn't taken care of things in Dec
In Feb (last week)
- I got an email that my customer was BILLED (no warning email as I had received in Feb)
- I immediately called to have the transaction refunded
- the customer had her debit card on file and incurred and overdraft charge (she was able to get it reversed)
- I have deleted the customer from my account
- I fear that there is still some 'recurring charge' that will show up in March
How can I ensure that there are NO invoices to come (could they be anywhere other than RECURRING)? How can I ensure that her CC info isn't somewhere in the system? She is no longer showing up as a customer, but again, I am worried that she will be invoiced and/or billed in March.
