Square Appointment URL behaves differently on my Google page

[pennwolf]

I have set the appointment settings to not let customers choose a staff member, but instead go straight to services.  The url works exactly as I want it to on my Facebook page and when I email or text the link to customers, except on my Google Page,  When customers click on the Book online button from my Google page, it asks them to chose a staff.  Not all staff provide every service and this makes it very confusing for the customer and my phone is ringing constantly.  How can I fix this so that the URL adheres to my appointment settings?

[nika]

Hey @pennwolf- It sounds like Google is pulling from an old Appointments page. But is it the exact same URL on Google as what your Appointments link is?

[pennwolf]

Yes it is the exact URL that is on my FB, Text, and Email.  I have copied and pasted it several times but it just behaves differently on my google button??  I have contacted google and they say it is my appointments provider's issue.  Waiting to hear back from Square and hope to resolve the issue because it is reeking havoc.

[Joe]

Hi there, @pennwolf! Stepping in for Nika in her absence 👋 Thanks for the quick response! Very strange, indeed. 

You mentioned you are waiting to hear from Square - does this mean you flagged this over to our Support Team directly? Keep us updated!

[pennwolf]

I called Square directly and was informed they would be forwarding my inquiry to the Appointments depart.  I have not heard from them so far but Google is positive that it is a Square issue.