My clients paid the invoice and and square keeps sending them a recurring invoice. I’ve canceled,

[Ehrhardtm]

so I’m new to square and set up an invoice for a client.  She has since then paid her invoice and she continues to receive recurring invoices for her total due.  Like every other day.  I have went to maim menu, changed invoice status recurring invoice option to none, canceled the invoicing they just keep sending one out, I even then archived them, I think the problems solved and 2 Days later I get an email stating they have yet sent another invoice to this client. While she has been patient with me and this issue it looks extremely unprofessional on my part.  Please help!  

[Joe]

Hi there, @Ehrhardtm - goodness, so sorry to hear about this. I'm glad you brought this to our attention.

First things first: welcome to the Seller Community! I see that this looks to be your first post. We are so happy to have you, and we look forward to good things from you.

Something definitely sounds off here! I was curious if anyone else had experienced this same issue, and I was able to find one case of a similar instance in this post from Helen. Piggy-backing off of her discretion, is there any chance that there might have been a double invoice created for this customer? As Helen suggested, I would run a search under the customers name to ensure nothing is doubled up. I would double check any other locations you might have as well! 

If this doesn't seem to resolve the issue, I would reach out to our Support Team. They can jump in some more in depth troubleshooting to help you get this figured out.

Let me know if you have any questions - I am here to help!