Money is not showing in balance as fast usual normally it takes about 20 minutes but recently I charged a card and shows up in my transactions but hasn't showed in my balance and it's been 5 hours and it still hasn't showed up any body know why?
@spiritJunk Weekends can be odd especially if the customer’s bank is delayed in funding Square for the transaction. Was it an unusually large amount? Was it a new customer? Just remember, as I understand it, Square won’t credit our accounts until the card holder’s bank initiates the transfer. Approval is only the first step.
Ugh. I’m sorry to hear that. I won’t pry. But I will wish you well resolving whatever caused that. Account reviews are never fun. Best!!!!
Just be patient. Provide the information they ask for. Don’t be defensive. Remember it’s not always Square initiating a review. They’ll help you as long as you help them help you
@spiritJunk Weekends can be odd especially if the customer’s bank is delayed in funding Square for the transaction. Was it an unusually large amount? Was it a new customer? Just remember, as I understand it, Square won’t credit our accounts until the card holder’s bank initiates the transfer. Approval is only the first step.
Iv also been told its due to my account being under review
Ugh. I’m sorry to hear that. I won’t pry. But I will wish you well resolving whatever caused that. Account reviews are never fun. Best!!!!
So it's something I'm doing what can cause that
Just be patient. Provide the information they ask for. Don’t be defensive. Remember it’s not always Square initiating a review. They’ll help you as long as you help them help you
Ok thank you
They will let you know what’s up and what they need. I will not not speculate. Not should I. If you are confused about what they ask for or tell you, let me know. I’ll try to help you if I can. Don’t panic. Reviews are often routine.
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