Money is not showing in balance as fast usuall

Money is not showing in balance as fast usual normally it takes about 20 minutes but recently I charged a card and shows up in my transactions but hasn't showed in my balance and it's been 5 hours and it still hasn't showed up any body know why?

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Square Champion

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@spiritJunk Weekends can be odd especially if the customer’s bank is delayed in funding Square for the transaction. Was it an unusually large amount? Was it a new customer? Just remember, as I understand it, Square won’t credit our accounts until the card holder’s bank initiates the transfer. Approval is only the first step. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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Square Champion

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Ugh. I’m sorry to hear that. I won’t pry. But I will wish you well resolving whatever caused that. Account reviews are never fun. Best!!!!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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Square Champion

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Just be patient. Provide the information they ask for. Don’t be defensive. Remember it’s not always Square initiating a review. They’ll help you as long as you help them help you 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

View Solution >

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Square Champion

Solution

@spiritJunk Weekends can be odd especially if the customer’s bank is delayed in funding Square for the transaction. Was it an unusually large amount? Was it a new customer? Just remember, as I understand it, Square won’t credit our accounts until the card holder’s bank initiates the transfer. Approval is only the first step. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Iv also been told its due to my account being under review

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Square Champion

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Ugh. I’m sorry to hear that. I won’t pry. But I will wish you well resolving whatever caused that. Account reviews are never fun. Best!!!!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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So it's something I'm doing what can cause that

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Square Champion

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Just be patient. Provide the information they ask for. Don’t be defensive. Remember it’s not always Square initiating a review. They’ll help you as long as you help them help you 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Ok thank you

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Square Champion

They will let you know what’s up and what they need. I will not not speculate. Not should I. If you are confused about what they ask for or tell you, let me know. I’ll try to help you if I can. Don’t panic. Reviews are often routine. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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