Item Photos Issue

[JackieAveJ]

I have setup a couple of new products each with a lot of variants. As I setup each variant, I add the photo and save. After adding a few more variants, the photos are shifting between the variants. So say I have a red item, a blue item and a green item, I added each correct photo. After saving, when I go back to add more variants, the photos shift between them so the red item will have the green item photo, etc. I've become increasingly annoyed with this as I have fixed the photos multiple times and there are 30 to 40 variants for each product. This is not just an isolated incident, it has been happening all week.

Any ideas on how to stop this from happening would be greatly appreciated.

[SVLFever · Accepted solution]

Hey @JackieAveJ .  I have NOT seen your issue, but I'm wondering if you are accidentally hitting the check box in this column in front of some of the items, or have them selected previously and are making a change.  That would cause the image to change accidentally.

Possible?

[Sammie_C]

Hi @JackieAveJ, we appreciate you reaching out on the Square Community. As well as thank you, @SVLFever, for that potential solution!

I am sorry to hear you have been dealing with this variant difficulty. If you are still experiencing this, would you be able to provide a screenshot or screen recording of the occurrence? If you haven't already, could you also give @SVLFever's suggestion a try to double check that the boxes are unchecked?

Let us know and I can take a further look into this for you!