In "Square Online checkout", item listed as "Not Available"

[STACHT]

The title of this thread has been edited by a Square Moderator from the original: "In "Square Online checkout", item listed as "Not Available". Bug?"

In "Square Online checkout", I had an item which had "Not Available" on the blue button. It is set as "Visible" and there are no inventory controls. I had been trying to get an answer from "Support" for a week and never got one. But I just looked again now and it "magically" appears to work. But I'm worried this will happen again. I have received no response about why an item appears as "Not Available". 

[BruceKeith · Accepted solution]

I got it!  The problem was the "site visibility" of the global "Pickup & Delivery Locations" needed to be set to all locations.  Very similar to the suggested solution.  Online\Settings\Pickup & Delivery\pick a pickup location and edit "site visibility" to include all websites.

[califazen]

I've just done that. Clicked save. Still the same problem. Your telephone support has hung up on me twice after I entered the PIN, and the chatbot is asking me to try the self-service help or it won't talk to me. I've tried it. I'm about done with Square. This is costing me customers and money at this point.

[AshleyK]

@califazen I took a look at your webpage and it looks like it's asking for a delivery address before items can be added to the cart. Is this what you're referring to? One way to fix this is to make your Order Online page your home page. You will do this by clicking the down arrow on "Page: Home," scrolling to "Online Order," selecting the three horizontal dots, and then choosing to make it your home page. 

I was able to add items to the cart from that page consistently. 🙂

[blkswann]

where is this located now? I am unable to find the Mark newly imported items as “Unavailable

[Uncles-FK]

Olive,

What item are you looking for?

Uncle

[BernadetteA]

Welcome to the Seller Community, @blkswann 👋

Navigate to the Square Online dashboard, then click Items > Item Sync, then toggle the option on from the Custom Sync Setting section.

Hope that helps! 😊

[efnypizza]

Hi. I tried the solution to toggle the switch to make new items available and it still doesn't work. 

[t1m]

For some reason, several newly added variations to an item are showing up as "not available" when selected from the item page, instead of "add to cart".

I'm syncing from Square to the store, and the item showed up in the store but when viewing in Item Library in the store the Stock column shows a dashed line instead of the item count. Which should be one (1). Further, when I try to adjust the stock w/in Square Online it seems to see that there is 1 variation but it's not seeing the item as available in any location. Yet when viewing in Square, the variation shows available.

Variations in Square

I've had several customers tell me today that the "Checkout" option wasn't available, but after trying several times it was. This sounds like Square has been having some sort of issues broadly, so maybe my issue is w/ square and not so much my site?

Note, since the free square version doesn't facilitate farm items (pork) sold by the pound I'm creating individual variations named based on the weight of the package, priced based on a manual calculation of weight x price/lb.

[isabelle]

Hey @t1m-

Thanks for posting in the Seller Community!

I was just speaking with another seller in this thread about the 'not available' issue, and we were able to find a solution. Please take a look at the best answer in this thread for instructions and let me know if that resolves the issue.

[BruceKeith]

I have the same problem with items displaying as unavailable.  I have turned off the "display new items as 'not available.'"  I have tried adjusting inventory levels.  Neither solutions have worked.  The problem appears in the second website created in the account.  This is what appears:

.

[MHSGradNight]

@BruceKeith I had the same issue and the checkbox solution for "display new items as 'not available.'" did not work for me either.  II did two things (not sure which one or if both were needed). (1) I went to my HOME / ITEMS and into each item to make sure that BOTH locations were selected, as we have our actual location and then our pick up location as two different addresses; and (2) I went to my ONLINE / ITEMS / SITE ITEMS and into each item to make sure that "This item is set to visible on all websites" is selected (it's under visibility).

[BruceKeith]

@MHSGradNight thanks for the suggestions, but they did not solve the problem for me.  I have set all of the items to "All Locations", I have set visible to "all websites, I have ensured that the website is not set to present new items as "unavailable, I have tried adding inventory to items.  None of these seem to have worked.  I'm getting very desperate.  I have noticed that upon deleting and recreating the items (which have a single price), the item reverts to presenting a dropdown option for price, but there is nothing showing in the dropdown.

[BruceKeith · Accepted solution]

I got it!  The problem was the "site visibility" of the global "Pickup & Delivery Locations" needed to be set to all locations.  Very similar to the suggested solution.  Online\Settings\Pickup & Delivery\pick a pickup location and edit "site visibility" to include all websites.

[cog]

Thank you - that worked for me.

[NutmegsDance]

THANK YOU!

[LampHouse]

THANK YOU! I am not sure exactly what I did to fix this very frustrating - and obviously very common - problem, but going into the SITE VISIBILITY advanced settings and modifying it then setting it back and saving it corrected the problem that I have been reading about and working on for DAYS. Thank you "BruceKeith"!!!

[isabelle]

Thanks again @BruceKeith! Your best answer continues to help many sellers, including @LampHouse! 🪔 

[LampHouse]

I spent 2 days researching a fix for this. It would be awesome if the moderators could delete or clean up the unused, unanswered, redundant, or irrelevant posts and replies. There are a lot of posts that simply say things like "I have the same problem." or "That didn't work."

Thanks for the consideration,

Eric

[isabelle]

Hey @LampHouse-

Really sorry to hear about that experience. Please feel free to link out to any posts that you find irrelevant and I will take a look. We do our best to archive that stuff.

Thanks for your time ✨

[KNM2]

Best answer. It's the shipping options. Not fully understood but so relieved it works!!

[hoopsoflight]

I was having the same issue, but I don't have multiple locations, just the online square shop with only the shipping option.  I unchecked the setting to make new things unavailable automatically (WTF is that setting defaulted to on???) and gave it a little time to update its sync...nothing.  Tried the other things folks here suggested...nada.  But based on what everyone else was saying and that that setting that seems to have messed it all up is about syncing, I figured if I changed some things on the items it might force an update.

I tried doing a bulk edit of items to change them all to visible and fulfillment as shipping, but that didn't work.  I tried various tweaks to individual items, click "Save" and the ONLY thing that worked is doing this in this exact order (one time I turned both off, then back on, and it didn't work.)

- In an individual online item listing, click on "Hidden"

- Then click on "Visible"

- Then uncheck "Shipping"

- Now check "Shipping" again

- Click "Save"

Like I said, if I altered that order AT ALL, it didn't work.  

Come on, Square/Weebly, this is clearly a problem, either a bug or a design flaw.  FIX IT, please!

[lrogershawaii]

THIS finally did it for me! I really appreciate you being so specific about the steps. You saved me a lot of time and frustration.