I'm getting an error when adding a logo to my receipts.

[refinds]

The title of this post has been edited by a moderator.

I am trying to add my logo to the receipts, as instructed, but I get "There was a problem processing this request."  when I try.  I have made the logo a .jpg 400x400 pixel.  That didn't work so I made it a 400x400.bmp, and that didn't work.  I removed the background in the logo so it was just white and that didn't work.  Why can't I get this to load?

[GlassJudy · Accepted solution]

Per Square's Customize Receipts page, the maximum height for the logo should be 200 pixels,  Since both of the logos you tried were 400 high, that's probably the cause.  Here's the relevant section from that page:

Receipt Logo Tips

• Your logo should be at least 200 pixels wide and 200 pixels tall.
• The maximum size of the printed logo is 400 pixels wide and 200 pixels tall.
• A printed receipt logo should be formatted as strict black and white, without any color or shades of grey.
• The logo image displayed in your Dashboard will look similar to your printed logo.

Try reducing the height to 200 or under and see if that cures it.  Good luck!