How can I troubleshoot my payments?

[Kumu]

The title of this post has been edited from the original: Transactions not processing

Whenever we have a sale and a lot of traffic on our online store, there are multiple instances of credit card transactions locking up, or denying when the card is perfectly fine. Is there a way to troubleshoot why this is happening? Some transactions are fine while others stall out.

[Valentina]

Hi there, and welcome to the Seller Community, @Kumu 👋 It's tough to determine what may be causing this without looking at your account, but I'm sure we will get to the bottom of it together! There truly are a variety of things that could be happening here - you could start by taking a look at some of the different reasons payments can fail.

Please reach out to our Customer Success team directly if the troubleshooting steps don't shine enough light on what you're experiencing. They'll be able to dig in with you to pinpoint what's happening - just follow these steps to reach out.