How to get the Epson TM-U220D to work with square register

[jgitch]

Currently I have an Epson TM-U220D with a E03 Ethernet interface installed. Current firmware version 5.20 EAI. 

My question is how can I connect it to the Square register and have it show up. I have tried multiple ways I.E. changing the dip switches, resetting the interface. Still nothing. Originally it had a U03 usb interface installed. It showed up in Square as a TM-88 but would not print. After I installed the new Ethernet interface it didn't even show up. Any help would be great. Thanks in advance. 

[Breffni]

Hi there @jgitch, thanks for your post. 

Sorry to hear you're running into this issue. I had a look at our hardware compatibity page and I'm not seeing the Epson TM-U220D listed there, however sometimes these printers have different names located on the bottom of them so it would be good just to double check that (possibly TM88 which is on the list). 

It's strange that it seemed to connect but didn't print - can you ensure the top was closed properly and that the paper was the right way around? 

From there lets make sure your Registers software is up to date and then try the steps below: 

• Turn your device’s Wi-Fi off and then on again.
• Switch your device completely off and then back on.
• Switch your receipt printer off and unplug all cables. Firmly plug all cables back in and turn the receipt printer on.
• Make sure the receipt printer is fully plugged in and a roll of paper is in the printer.
• Ensure that the roll of paper is being fed from beneath the spool, otherwise receipts will be blank.
• Disconnect your Wi-Fi router from its power source for at least 10 seconds, then reconnect.
• Ensure the Wi-Fi router is working and both devices are connected to the same network. Note: Having different Wi-Fi networks on the same router, such as 2.4GHz and 5GHz, can cause connection issues. * Ensure that the ethernet cable connecting the receipt printer to the Wi-Fi router is properly connected to the ethernet port on each device.
• Turn off the printer. Turn the printer back on while holding down the feed button. Release the feed button when you hear a beep. It will print a diagnostic sheet and then print a sheet with the printer’s IP address. IP addresses are usually in the format of 10.0.0.##. If the IP address is not similar to your router’s IP address, then the printer is not connected.

I hope this helps, let me know how it goes!

[DairyDepot]

@jgitch - I am nearly certain the Square app looks at the model name of the printer and compares it to a list of printers before it prints, regardless of you using the recommended UB-E03.  Possibly, this is how it selects its driver.  Download EpsonNet Config, it will give you access to the model name field that I don't believe you can get to in the WebConfig.  Change the model number back to TM-88 and you should be able to discover it again.

This is likely how square determines what driver/config to use so if TM-88 is discoverable, but doesn't print you may need to try another printer name using the compatibility list to see if your printer is close enough to an approved printer to actually print.  I don't see any in a similar family name on the list, but if you do some trial and error you may be able to get that printer going.  I would start with the TM-T88's.

Mike

[DairyDepot]

Did you have any success?

[jgitch · Accepted solution]

I finally got it to work. Ive been spending a month on this trying to see if it is compatible. I was able to finally get the TM-U220 to show up on the config. Firstly I had an extra router that I connected to my computer, to the access point for internet and to the printer itself. I then changed the IP address from 192.168.192.168 to 192.168.192.167. Turned on the square register with WiFi on and it picked it up. 

I do appreciate the help with that in leading me in the correct direction. Its very frustrating that I know for a fact that the combination of the interface and the printer are compatible with square. Regardless it is all working now and no issues at all. Hopefully this thread will help anyone who is in a similar situation that I was in since the information around the web was not fully correct to this specific situation. A bunch of bits and pieces that I combined through trial and error. Again that you very much for the help @DairyDepot