Invalid Mobile Number for Customers

[Minifarmp_11]

Does anyone know why Australian Mobile numbers are invalid for customers when placing an order.

I checked my own and it was invalid also. I selected +61 Australian then entered my mobile and was rejected.

Thanks Square for loosing us customers, great job with your site.

[Arie]

Hi @Minifarmp_11,

Thanks for getting in touch! I noticed it's your first post, welcome to our community 👋 

I'm sorry to hear you're having trouble entering your phone number on your online store. Would you be able to share a link to your website so we can test this from our end, too? 

[Minifarmp_11]

Hi Arie,

Thank you our store is - http://minifarmbox.com.au/

In the end section where customers add their details before check out it has the issue with phone numbers.

I tried it on Brave and it did not work then I tried it on my mobile and it did work.  The customer that complained did not say what browser they used.

Regards,

Nick

[Arie]

Thanks for sending this through, @Minifarmp_11 - I've taken a look both via Chrome on my computer, and Safari on my phone and was able to proceed to the checkout and enter my Australian phone number. In this case, I'd recommend reaching out to our support team who can take a closer look at this with you, and file a ticket with engineering if necessary. Please also document which browsers, and devices you're seeing this issue on so we have as much information as possible about where these errors occur. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

Please let us know how you go!

[Minifarmp_11]

Hi Arie,

Great thank you.

[mhweft · Accepted solution]

Hi Arie,

Did this get resolved?  I have just had the same issue reported but I have a theory that it is private or incognito mode that is the issue.  I can process as normal on chrome or edge but if I go to incognito mode it requires me to enter the phone number without the 0 at the start of the mobile number.

Can you give it a try and confirm/deny this could be the problem.

Cheers