How can you customise printed tickets ?

[Horsellkitchen]

Hi There, we have a square system for a cafe every time an order prints out a small docket ticket with the table number comes out  followed by the actual order also with a table number.. How do I stop it printing out the small docket with the table number on as it is a waste of till roll and unnecessary. 

thanks Sarah 

The title of this thread has been edited from the original to make it more accessible to other sellers with similar queries: extra tickets being printed

[Lou8 · Accepted solution]

Hi @Horsellkitchen, thanks for posting and welcome to the Seller Community 👋.

You can customise your printer profile to choose which ticket(s) are being printed. Depending on your set-up, these changes can be done either from your:

Dashboard

1. In Settings, go to Device Management
2. Click on Profiles then Printer Profiles
3. Select the relevant printer.
4. Click on Order ticket stubs and untoggle
5. Save

or POS

1. Open the Square POS app.
2. Tap ≡ More > Settings > Hardware > Printers.
3. Select the relevant printer.
4. Click on Order ticket stubs and untoggle

You can also learn more about Printer Profiles on our Support Centre.

I hope this helps but let me know if you have any questions or need further assistance !

[Horsellkitchen]

Amazing, it worked, thank you so much for your help. 🤩

[Lou8]

Glad to hear it worked ! Don't hesitate to get back to me if you need help with anything else 😀.