How do you know if your auto emails are actually sending?

I have set up automated emails through Communications > Emails & Alerts. I have set up a sender profile, I have customised from email theme etc. 

 

How do i track that they are actually sending? 

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Solution

Hi @LPFC, thanks for posting on the Community and welcome 👋.

 

At this time, there is no way to view and track the email and text notifications sent to your customers.

 

A workaround would be to use the Activity section of your orders' details. In your Dashboard > Items & Orders > Orders > Click on the order to see the details. I understand this is not an ideal solution, but this should give you an idea of the type of communication sent to your buyers.

 

Screenshot 2024-10-01 at 11.58.55.png

 

Let me know if you have any questions, or if there's anything else I can help you with.

Lou
Community Moderator, Square



After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.

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Alumni

Solution

Hi @LPFC, thanks for posting on the Community and welcome 👋.

 

At this time, there is no way to view and track the email and text notifications sent to your customers.

 

A workaround would be to use the Activity section of your orders' details. In your Dashboard > Items & Orders > Orders > Click on the order to see the details. I understand this is not an ideal solution, but this should give you an idea of the type of communication sent to your buyers.

 

Screenshot 2024-10-01 at 11.58.55.png

 

Let me know if you have any questions, or if there's anything else I can help you with.

Lou
Community Moderator, Square



After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
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