Google pixel tap to pay suddenly stopped working

[sprakkart]

Google Pixel Tap to pay option is suddenly gone. Verified NFC is On, Developer Options/Mode is OFF. OS is version 13.  Reinstalled Square App multiple times and no luck. 

Square notifications say that Tap to pay is available but when I go to checkout it says to connect a device. There is no option under Hardware to select Tap to pay either.

Help please! Thank you!

[Donnie-M]

@sprakkart Did you try restarting your pixel?  There are some known issues with pixel's and faulty NFC.  Most of the time this is fixed via a phone restart.  The other option is to also try your tap to pay at a merchant somewhere to verify it isn't the phone.  If the NFC is not working correctly the option won't show up.  Most likely this is a pixel issue instead of square.

[Summer2024]

Hi, @sprakkart ! Welcome to the Square Community! 

Let's go through a comprehensive troubleshooting process:

1. Basic Device Requirements Check:

   • Confirm your Pixel model (Tap to Pay works on Pixel 4a and newer)
   • Verify Android 13 is fully updated
   • Ensure Square app is updated to the latest version

2. NFC Deep Check:

   • Go to Settings > Connected Devices
   • Tap "Connection preferences"
   • Toggle NFC off, wait 30 seconds
   • Toggle NFC back on
   • Restart your phone

3. Square App Permissions:

   • Go to Settings > Apps > Square
   • Tap "Permissions"
   • Ensure NFC permission is enabled
   • Clear the app's cache and data:
     • Settings > Apps > Square
     • Storage & cache
     • Clear both Cache and Data

4. Google Play Services Check:

   • Go to Settings > Apps
   • Find "Google Play Services"
   • Clear its cache
   • Check for updates

5. Square Account Verification:

   • Log out of your Square account completely
   • Clear the app data (as mentioned above)
   • Log back in
   • Check if your account is properly verified for Tap to Pay

6. Payment Settings Reset:

   • In Square app, go to Settings
   • Navigate to Payments
   • Look for "Reset Payment Settings" or similar option
   • Reconfigure your payment settings

If none of these steps work. can you please respond with the following 

Pixel model

Android version

Square app version

Steps already attempted

Screenshot of your Hardware settings page

1. Known Issues:

   • Some users have reported this issue after Android 13 updates
   • Sometimes it's related to Google Play Services updates
   • May require a full device restart after all steps

I hope this helps. 

[jmcclure]

Thanks!

These steps resolved the same issue on my Samsung Galaxy A16 5G.

I suspect the problem was triggered due to enabling developer options - though I was still using tap-to-pay for about a week after that before it quit.  Disabling developer options and rebooting the phone was not sufficient, but when I went through all the steps above it started working again.

Most of these steps seemed to be no-ops (i.e., the settings were already as they should be) except for clearing the app cache / data, so I suspect that's what was needed in my case.