"LAST UPDATE SQUARE MESSUP THE PERMISSIONS"

[javierO]

NOW ALL MY EMPLOYEES CAN DELETE ITEMS. THEY CAN NOT DELETE THE OPEN TICKET, BUT THEY CAN DELETE ITEMS ON AN OPEN TICKET. !!SQUARE, FIX THE PERMISSIONS!!

[TheRealChipA]

Hey there @javierO.. Please try to quit shouting at us with all caps.  I'm confused.  As long as an item has not been sent to the kitchen (or saved), employees have always been able to swipe and delete them if customers change their minds or whatever.  I just checked saved/sent checks on my POS and those can't be deleted, but they can be voided/comped.  Is it possible that they are comping/voiding and you no longer have manager permissions for those required?  If I'm missing your point, please reply with the steps of how they are deleting items from a check so I can reproduce it.  Right now, on my Restaurants POS, this is just not possible.  If they try to swipe to delete it brings up the void dialogue.

[javierO]

My apologies and thank you for your response THEREALCHIPA, I am not yelling. English isn’t my first language and my friend is helping me write this message. I generally keep caps lock on. After the last update my staff can now delete anything item that has been saved to a ticket after it has been made by the kitchen. I understand if a ticket has not been submitted it’s fine for them to be able to remove, however I would prefer them not to be able to delete items that have already been submitted to the kitchen and prepared. Prior to the last update, staff attempting to delete submitted items were required to enter my passcode to override that protection, but since the latest update that passcode no longer appears and everybody can indiscriminately delete items that have already been made by the kitchen. 

I suspect the loss of this feature is related to a new staff subscription plan Square is rolling out but I am hopeful there is a workaround.

[TheRealChipA]

@javierO Since you mentioned the language barrier thing, I need to clarify something.

By the word "delete" are you just saying that an item is removed (either voided or comped) from a check?  I ask because "delete" means the removal of an item with no history to show it was removed.  When items are voided or comped, they are removed but their is an activity trail.

IF you are saying that items can be comped or voided after the kitchen makes them, that has always been the case.  I've been using Square POS over 10 years, and there has never been a feature that stopped an item from being voided or comped after it was marked off of the KDS, assuming you use KDS.  And, if you don't use KDS, how would the POS even know that the kitchen had made the check?

[hoaanhdinh]

This is an existing issue with the recent update. I've been having this issue too.

If you've used the Open Ticket add-on for ticket management, you'd know that back then, team members could not remove a saved item from an open ticket or delete a whole open ticket altogether. And if they need to remove a saved item or delete an open ticket, they would need the manager to enter the owner/manager passcode.

This feature had been the guardrail for management to prevent fraud and cash theft, in which an employee can just remove items from a customer's ticket after it is paid, report a false lower amount, and pocket the difference.

The thing is that there is a permission setting you can uncheck within Permissions to prevent this from happening. BUT this setting hasn't been working as it should for a while. I tried to check and uncheck it for the setting to kick in again, but it just doesn't work.

[javierO]

YES!!! I call square 3 times, and they pretend they don't know, but I think they know very well, and just want us to pay a subscription for this function 😥

[hoaanhdinh]

Hey! Same here. I was texting back and forth with Square, and they redirected me 5 times to 5 different representatives just for me to figure it out on my own.

What I did was to uninstall and reinstall the Square app on my devices. If you do so, the permission settings will kick in, and everything will work as it should again. If you're also using Square on a tablet (iPad in my case), you should try this fix.

[javierO]

It has worked this time, try it before, 1-2 weeks ago didn't work 

Anyone with the same problem, uninstall Square from all your devices, reinstall, and it should work!