how to get a refund for my subscription?

i have been looking for a method. to refund my subscription now for 2 days and cant find anything if a member if staff could get in contact or issue a refund it would be greatly appreciated.

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Square Champion

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Hey there @oscarsas. Fellow seller here.  I can’t tell from your post, so I have to ask.  Have you contacted customer support?  If so, what happened in that call?  They are usually the only people who can issue refunds, as long as your reason for wanting a refund are sound.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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Square Champion

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Hey there @oscarsas. Fellow seller here.  I can’t tell from your post, so I have to ask.  Have you contacted customer support?  If so, what happened in that call?  They are usually the only people who can issue refunds, as long as your reason for wanting a refund are sound.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Alumni

Welcome to the Community @oscarsas 👋

 

It's not possible for sellers to action a refund from their Dashboard at this time. As @TheRealChipA mentioned, your best bet here is to contact our Support Team directly as we don't have access to your account information on this platform to issue refunds. Note that in addition to email and phone support, we can also assist on social media platform (Instagram, X and Facebook).

Lou
Community Moderator, Square



After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
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