Team passcode is no longer working

[Spiderlilly]

The title of this thread has been edited from the original: Team codes

We have never had this problem. I added a third location to my account. Now my team can not access our original location. Under team they are all checked off for all locations and active but their codes are no longer working at original location. When I look them up in the POS they are not there. 

[DinaLRosenberg]

Our codes dropped off yesterday too- wonder if there was some type of issue when the system went down yesterday?

[Summer2024 · Accepted solution]

@DinaLRosenberg - for your issue specifically - it looks like you had a third location and then it was deleted? Please correct me if I'm wrong. This is all related to the Appointments Premium subscription. 

Application Support gave me the following information: 

Subscribed locations will retain POS access, along with permissions and job settings. However, unsubscribed locations will lose POS access, and passcodes, permissions, and job settings will no longer function—including free-tier permissions like Team Permissions

All locations with assigned team members must be on the same plan, either free or paid. To use paid features at all locations, you’ll need to subscribe any unsubscribed locations. Otherwise, you can choose to use the free plan across all locations by unsubscribing from Team Management.

@Spiderlilly - Midgard Piercing is where you have the Appointments Premium subscription. The Piercings by Pamela location is the main location but doesn’t have the subscription. The same information from Application Support above would apply. 

I hope this helps. Let me know if you have any questions. 

[Spiderlilly]

Ok so re-adding the other locations appointments made their name come back in my phone but their codes are still not being recognized on the devices we use to ring people up! 

[Spiderlilly]

Yes.  I added Evermore back to the appointments even though I’m not using it. It’s the piercings by Pamela location that they disappeared from. Since reading evermore they show up on my reports settings but they still can’t access the POS on either device with their personal codes. Therefore they are missing their commissions. 

[Spiderlilly]

I thought it did help as their numbers came back in the reports. But then it disappeared again and did not work on the terminals. I then instead turned on a feature I never had and their names came back to reports but still and again does not work on the terminals. Help please. 
working out payroll has gotten very difficult with commissions and tips. 

[Summer2024]

@Spiderlilly - you would need to resubscripe to appointments premium for the location as well for your employees to have access. 

[Summer2024]

Hi @Spiderlilly & @DinaLRosenberg ! 

I have escalated this to our Application Support Engineers. i will be back with some information when they get back to me. I appreciate your patience here!