Square Team app has wrong verification phone number

[TKPhi]

One of my team members can not log into the Team app. He responded successfully to the invitation, and is able to log into the timesheet and th POS. When he attempts to log into the Team app, he can not. The App shows a phone number (only the last 4 digits can be seen) and asks him whether he wants the app to text, or to call, the phone number to verify his identity. 

However, the phone number is neither his, nor a number we recognize. Given this it is not surprising that neither texting, nor calling, has an effect.

We have verified that his correct phone number in shown in the Android app and the web dashboard. We have re-entered and saved the correct phone number with no effect. We thought to re-invite him, but see no way to do so for a team member that has already responded to the initial invitation.

How can this be fixed?

[MayaP]

Hey @TKPhi  — thanks for flagging this. This does sound a bit perplexing.

Can you share the staff member’s name? Also, has this staff member ever had a Square account before or worked anywhere else that used Square Team or Payroll?

[TKPhi]

His name is Eric Watt. He hasn't had any experience with Square before.

I read in another post that there is a number saved for 2-party verification that is apparently saved separately from the Team member's phone number. Couls that be so?