Pause Payroll option is missing from settings

[BrainArtist]

Hello. I run a seasonal business and need to pause the payroll subscription until after-school programs are back in session. When I go to the following article on how to do this, the pause option is not listed, only "Close Your Payroll Account" with the other payroll options. https://squareup.com/help/us/en/article/6619-manage-your-square-payroll-subscription

It's also not available on the Square Team app Payroll settings.

The only reason I signed up for Square Payroll was because it touted the ability to pause the subscription. Any idea why the option is gone or how to get it back? TIA

[TheRealChipA · Accepted solution]

Hi @BrainArtist.  It’s there, trust me.  I’m a seasonal business that has been doing this very thing for years now.  From your online dashboard, go to Account & Settings > Business Information > Pricing & Subscription.  Beside Square Payroll, click Manage, then scroll to the bottom.  You’ll see the blue “Pause Payroll Account” button there.

@_Violet @MayaP @RobynR one of you might want to alert the Payroll Team to change the documentation that @BrainArtist referred to.

[TheRealChipA]

@BrainArtist If you don’t see what i circled in red in the screen shot below, then you need to get on the phone with Square Support.  There must be something amiss in your account settings.  They will be able to correct it for you.

[BrainArtist]

Thank you for responding, I'd actually tried both methods and the option isn't there. Also don't see a screenshot attached, but am on the phone with Square now. Fingers crossed.

[BrainArtist]

In case anyone else comes up against this problem, Square confirmed the option wasn't in my settings and did the pause for me. It was relatively quick and easy by calling Square.