Hey @DM9. New team members are not automatically added to any existing conversation. You’ll need to add them to any conversations manually. Keep in mind that after you do this, they still will not be able to see previous messages, only new ones that happen after they are manually added to the conversation.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
