How do I resend an invitation to the Team App?

The title of this thread has been edited by a Square Moderator from the original: "How to resend an invitation to the Team App"

 

Yes I've searched for this but the moderator answers do not work or the mods are just not fully reading the question.  This is as clear as I can make it.

 

>>>>>> How do I resend an invitation to an employee for the team app <<<<<<

 

Resend = I want to send the invite email AGAIN

Yes I have their correct email address

Yes they received the link many months ago

 

 

Does NOT work:
Dashboard - Team - Team Members - Edit (non of the edits have this feature)

Dashboard - Payroll - Payroll Team - click on the member 

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Square Champion

@Espresso The fastest way I have found is to have them download the team app, enter their email address and hit "FORGOT PASSWORD".  That usually is the quickest way to fix it.

 

The second work around I have used is to change their e-mail address to something else then save and then go in and change it back to trigger a new e-mail.  The forgot password works best though.

Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com

Square AI Champion | Using Square since July, 2017

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." - Z.Z.

"AI doesn't replace your judgment. It gives your judgment better information to work with."
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This is very frustrating.  What happened to the button to "Re-issue the Invitation?"  It is entirely gone.  It is so WRONG to make me change her email to bad information, then change it back again to force a resend.

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Alumni

Hello @LianaK

 

Sorry to hear about this. Our Support team would be able to look into this for you! When you have a moment, please reach out directly, so they can help get this sorted for you. 

JJ
Community Moderator, Square
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