Employee missed second week on paycheck?

[Chefkent]

Hello, 

I have a team member that worked for 2 weeks and clocked in. The second weeks hours did not make it on the payroll, any idea why? 

[Laurie_]

Hi @Chefkent,

Thanks for reaching out to flag this with us!

Firstly, if you need to edit your team members' timecards, follow these steps to make any required changes in the meantime.

We're more than happy to assist you with further investigation into this issue! Could you please provide us with the following information to help us better understand the situation?

1. Can you clarify whether this team member was logging in via a shared point-of-sale device or their own device? Were they able to successfully clock out after clocking in?
2. Additionally, does your business currently have multiple locations?
3. Lastly, does this team member have multiple roles assigned to their team profile?

We'll keep a lookout for your response.