Does anyone else dislike the different payroll screens when adding new hires as much as I do?

[Woodys]

I much preferred the one screen for all of the payroll inputting. The design is clunky and not intuitive at all.

The worst change that was made was the section for wage garnishments. It used to read exactly how much had been deducted to date for a recurring garnishment. For example, if I advance an employee $500 to be paid back in $50 increments bi-weekly, this new system doesn't show me how much has been deducted to date like the old way. The only way to find this information is to run a paycheck report in payroll and manually add up the deductions.

Further, the garnishment screen shows inactive garnishments as active. It's quite confusing. 

Anyone else have the same trouble as me?

[JoeVO · Accepted solution]

Hi @Woodys, my name is Joe and I'm a product manager on Payroll - I'm sorry to hear you're running into issues with the new employee creation process. Would you be open to a video call to walk us through the issues you're encountering? If so, let me know, and I can DM you to set up a time! 

[gcoilm]

Hi @JoeVO we are experiencing the same frustration. All of our payroll advances automatically reactived for 2026 on their own and applied garnishment to paychecks this week from last year that have already been paid.

[RavenJS]

Hi @gcoilm- I am a product manager at Square. That sounds frustrating, and I hope we can resolve what happened. Would you be willing to tell me a little bit more about your experience so that we can investigate?
We rollover traditional benefits and garnishments year over year for employers. You mentioned that these garnishments reactivated. Were they garnishments that you had deactivated in your system? Alternatively, were they still active but the annual limit had been reached in 2025? Thank you for any insights you can share.

[gcoilm]

Still active but the annual had been met. These are cash advances not benefits and shouldn't renew annually. Furthermore we shouldn't have to deactivate them manually as it's too time consuming to keep up with and not feasible when it's so difficult to have to sort the data manually from pay stubs.

[Woodys]

It was much better before when you could see how much had been deducted to date without having to download a paycheck report and manually add up the deductions.

Also, I get an error code half of the time I try to manually deactivate a cash advance, and the loan remains in the active section.

[RavenJS]

Hi @Woodys - thank you for sharing feedback! I have a couple clarifying questions so that we can figure out how to address. 
1. You mentioned viewing the balance of the deduction. Was that on the employee's payroll profile or elsewhere?
2. An error message when deactivating a garnishment is unexpected. I'll message you directly for some technical troubleshooting.

[RavenJS]

Got it. Does the following capture how you use these adjustments: pre-tax benefits get annual limits and these should roll over every year. Post-tax garnishments have annual limits, but they're one-time/one-year events?

In which case, formal deactivation might be something necessary for benefits, but not for garnishments.