Direct deposit missing bank account information

[tg89]

I have a new employee set up to be paid via Direct Deposit, but they did not enter their banking information in time for payroll. Payroll has run, says dollars will be Direct Deposited, but clearly they have "nowhere" to go. Will the money be returned to my business bank account, Square account, elsewhere?

[MayaP · Accepted solution]

Hello @tg89,

If an employee hasn't provided their banking information and payroll has already been completed, you process off cycle payments once the employee enters their bank information. 

You can also issue manual checks. To prevent this from happening in the future, it's essential to make sure all necessary details, including banking info, are updated in the employee's profile.

If you need any further assistance, we’re always here to help. You can also reach Square Payroll directly at 855-700-6000. The team is available Monday through Friday from 6 AM to 6 PM PST.