Change an employee's work location address in payroll. I accidentally chose the wrong one on set up.

[KimHR]

I mistakenly chose the wrong work location address when I set up an employee. He has received 4 paychecks since then and paid the wrong state's taxes. The correct location already exists in my business setup but when I go to edit the team member's employment info, it doesn't show me any other work address options in the pull down menu.

[TheRealChipA]

Hi there @KimHR.  When you go to your web dashboard > Staff & Payroll > Payroll > Business Info page (direct link here) do both locations show there, and are both active?  Just because you have two Square locations doesn’t mean that you automatically have two Payroll locations.

[Summer2024 · Accepted solution]

Hi @KimHR ! 

I rarely direct people to Support here, but this is an important issue that needs careful handling to ensure tax compliance.

Immediate Steps

1. Document Current Setup

   1. Payroll →
      Team Members →
      Select Employee →
      Record:
      - Current location
      - Pay periods affected
      - Tax amounts withheld
2. Contact Square Payroll Support
   1. Call 1-855-700-6000
   2. Request Payroll specialist
   3. Have employee details ready
   4. Note affected pay periods

Required Information for Correction

1. Employee Details

   • Name and ID
   • Correct work location
   • Affected pay periods
   • Tax amounts

2. Location Information

   • Current (incorrect) location
   • Correct location details
   • State tax IDs
   • Effective dates

I apologize for not being able to assist more here. But reaching out to a Payroll specialist is your best option.