How to revert check out screen to display cash back due larger

[StuartC]

After recent updates the checkout screen changed . Cash back due from sale is now tiny and I have to squint to read it. It was perfect before. My 70 yr old eyes cant read the current text that small. HELP!

Stuart

[Sammie_C · Accepted solution]

Hi @StuartC, thank you for your post!

Unfortunately at this time there is not a way to revert the screen back to how it was. 

A function that may be helpful for this situation is our magnification option. Once this is enabled, you are able to triple-tap the main display screen with one finger to enlarge the display. This is available on the Square Terminal and Square Handheld, or the main display on your Square Register.

To enable magnification, please follow these steps:

• Tap the down arrow at the top of Square Register > tap Settings.
• Tap Hardware > Accessibility.
• Tap Magnification, then toggle on the Magnification option.

Once you’ve enabled magnification on your device:

• This is the only magnification level available and cannot be adjusted.
• Press, hold and drag two fingertips around the screen to pan around the display.
• Triple tap to stop magnification and revert to a normal display experience.

I hope this helps! Please don't hesitate to reach out if you have any other questions.

[StuartC]

I'm using a Square Stand with an Ipad. The above option is not available. This really is a horrible update. I have to get like a foot away from the screen to read the change amount due. What is Square thinking...did they test it themselves (I'm thinking they did not.)

VERY UNHAPPY!!!

[Sammie_C]

I am sorry to hear this, @StuartC. I went ahead and sent your feedback over to the corresponding teams on this. We are continually looking for ways to improve our products, and hearing feedback like this is incredibly important. 

If I end up hearing of any changes in the near future or I hear of any updates addressing this specifically, I will keep you posted. I do appreciate you taking the time to send over this feedback.

[Dobs]

Just ask them to make it a selectable item to change Font size.   Most of the time, the SUPER LARGE THANK YOU is facing the employee and not the customer...and tiny old Change Due 9.38 is a bitch to read.

[SLYNX]

Agreed.  It’s as if there are no actual every day users testing UI changes.

I just want to implore the Square engineers to enlarge the size of the rendered change to a legible one.  It is absolutely enraging that such a tiny display of information is presented to me. Please, Make it larger.  From my account there have been two additional updates to fix bugs since the final checkout screen was changed with no improvement to this simple request.  

Why can’t this be implemented?

[SeaBreezy]

I would also like to leave a reply that I could not find this magnification option via settings on my iPad using square for retail.  

It is important for square to understand that the register needs to keep the return change amount in a larger/bolder font to be easily seen while helping customers.  It slows down transaction time to have to squint and hunt for the change amount. The end screen after taking cash used to be much clearer/cleaner for the seller to use before this latest update.

[MRotunda]

I talked with a wonderful Customer Service Agent for over an hour about this. She offered me compensation because there weren't enough people complaining about this topic. Please call Customer Service so this change can be made. 1-855-700-6000. If more people call and complain they will make the change otherwise, no change.

[MRotunda]

We have been asking for changes for over 5 months. It is actually ridiculous that there hasn’t been an update for this yet. Come on Square engineers, listen to the customers. This is honestly a horrible way to do business. 

[StuartC]

Its been 5 months since I first posted this. Is there any update? I've not heard anything and there have been a bunch of updates that did not address this issue. Square is not listening to its customers.

Stuart C

[MRotunda]

Hi StuartC! I've commented a few times regarding this issue and I am just as frustrated as you are! I tried chatting online with support today, but didn't feel that was as effective as directly talking to someone.  So I called Support and talked with a wonderful customer service representative and I suggest you do the same. She directly took my message to the Advance Support Team. The number to call is 1-855-700-6000. The more calls the better! They're opening up a ticket it and are actively looking into it. 

[MRotunda]

I talked with a wonderful Customer Service Agent for over an hour about this. She offered me compensation because there weren't enough people complaining about this topic. Please call Customer Service so this change can be made. 1-855-700-6000. If more people call and complain they will make the change otherwise, no change.

[lennys26]

I just wanted to comment to agree with @StuartC. The UI changes in the last update are not great at all. I use the Square Register and the text is smaller and the fonts that are now being used are far less clear.

[MRotunda]

I also want to leave a comment on this topic. It’s absolutely frustrating to see what was paid in bold while the change due back to the customer is tiny and regular. My drawer has been off two days in a row now because of this update. When moving quickly the eye catches bold first rather than the change due. Not a good update. 100% FAIL. This needs to change ASAP!!!!!!!!!!!!!!! 

[gwpclou]

Our drawer has also been off. This UI update was a terrible decision.

[MRotunda]

I talked with a wonderful Customer Service Agent for over an hour about this. She offered me compensation because there weren't enough people complaining about this topic. Please call Customer Service so this change can be made. 1-855-700-6000

[gwpclou]

Hi! Also agree this update is terrible and twice this week, our cash drawer has been short because my crew gave the wrong change. This is unacceptable. I’m literally losing money because of a poor UI update.