How do I create a custom reason for a refund?

[RFBFarm]

When I issue a refund, I am given a list or "reasons". Where can I define additional reasons to select from?

[isabelle · Accepted solution]

Hey @RFBFarm! 🌻

Thanks for posting in the Seller Community.

While you cannot create custom reasons, you can select Other and then write in the reason:

[RFBFarm]

thank you

[restaurantUser]

We would still like the ability to add custom refund reasons just like we can add Void & Comp reasons.

Thank you

[Joe]

Thanks for bumping this Feature Request up a bit and adding your voice in support here, @restaurantUser - we agree, this would be a major help to many users who need more flexibility in documentation.

We will be sure to reach back out as soon as we have an update to share! Thanks again!

[smokestackroast]

Suggestion: please add 'out of stock' to the list.  This is the #1 reason we refund.