Restaurant POS and iPad not syncing

[RachaelF]

We have a POS that we use for taking orders and because of business growth we’ve added an iPad for taking orders as well. I have downloaded Square - Restaurant POS and added the device, but the orders are not syncing from the iPad to the register and vice versa.  I have completed the apple update and have the current version from the App Store as well.  I don’t know what else to check or what setting needs to be adjusted. 

[MayaP]

Hello @RachaelF - Thanks for reaching out to the Square community! I am happy to help. To better assist, please provide some information: 

1) Just to confirm, how are you signing into both apps? 

2) What Square hardware post are you using? 

3) What's an order number that still isn't showing in Square Restaurants.