I’ve talked to the square team 4x times about the situation I’ve talked to Chowly’s 3x about the situation. They are the biggest problem as square generates a tax that was never collected on the item.
The problem runs deeper then just there integration though for Ohioans.
in Ohio we collect sales tax on dine in not on carry out. Except soda it’s always collected.
the way we have to setup this up in square is have sales tax collecting and then set an exception for no tax on all categories except soda for carry out and take out. This works on all square products, online ordering, cash register,
however when any third parties apps that I spoke with get fed in square they can read this exception, so for the two we used Orda and Kios, the system applies tax no matter what. This is the wrong way to tax but it does at least collect the tax.
with Chowly’s it sends a total of the gross sale of the check and the items, and square reads them as items at that price and then makes an additional sales tax generated on of it. It will show on the sales tax report, however it’s never actually collected anywhere it’s not even in the original amount of the check Chowly’s sends
I talked to Coboh and they say there software will not do it that we go live with them on Wednesday that will be the moment of truth
the Kios said it’s what square does,
this is a very serious problem with integrations that needs addressed
