Unable to update any information to get started with payroll. "Something went wrong...."

[MorganM1]

I'm trying to sign up for the square payroll free trial. It won't let me update any information on my account. Every time I get, "Something went wrong. Please try again." So I called and spoke with a gentleman that told me to clear my browsing history and that would fix everything. Did it and it didn't fix the issue. Called again and spoke to a very helpful female. She updated the information on her end as we went. It looked like everything was resolved so I let her off the phone. Went to update the tax section and got the same error message. Called back. Unfortunately, I got the same gentleman who again told me I had to clear my browsing history (again) and re-log into square. Did it and it didn't work. I asked if he could just do what the female had done. No, he's not allowed to do that. He told me next I need to find a NEW browser and download it. He thinks google chrome is the issue. I said no, I want you to just do what the last rep did. Can't do that. I'm ashamed to say, I hung up on him out of frustration. Hours and phone calls later, I still can't update basic information. Does this have something to do with the fact that I've had square for 5+ years? Can you have an old square account?

Sorry if this is a duplicate. I tried to post this and it prompted me to create a sign in so it could post. After creating a sign-in, my original question/thread seems to be gone. So frustrated. 

[Summer2024 · Accepted solution]

Hi @MorganM1 👋

I am so sorry about this frustrating experience, and I am especially sorry that it has taken this long to get a response on this thread. 

Have you been able to update your information for Square Payroll? I'll be on the lookout for your response.