Solved: Payroll Invoice Troubleshooting: No Team Members L...

Tommer1 · ‎02-03-2025

The title of this thread has been edited by a Square Moderator from the original: Payroll says 0 team members

Just received our monthly invoice for the payroll subscription and it charged us only for the service. The dashboard account settings shows the subscription has 0 members. The payroll section shows our 2 members as active. Please advise on what's going on. This is obviously a glitch..

TheRealChipA · ‎02-04-2025

Hey there @Tommer1. It sounds like you had active payroll service but did not pay any of those team members in that billing period. Square Payroll ONLY bills you for team members paid, not for all team members.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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TheRealChipA · ‎02-04-2025

Hey there @Tommer1. It sounds like you had active payroll service but did not pay any of those team members in that billing period. Square Payroll ONLY bills you for team members paid, not for all team members.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a possible "best answer." I hate the term, and wish we could just mark posts as "helpful." But this is our only mechanism at the moment. Just remember "Best answer" should be interpreted as "helpful," and nothing more. LOL. "Best" (ugh) answers help folks possibly find solutions to similar problems they are hoping to solve.

Tommer1 · ‎02-04-2025

I didn't realize that. All makes sense now.

Thanks so much for the help!

Sammie_C · ‎02-06-2025

Hi @Tommer1, thank you for reaching out about Payroll. I am glad to hear that @TheRealChipA was able to get this resolved for you!

Please let us know if you end up having any other questions or concerns!

Sammie_C
Community Moderator, US, Square
Sign in and click Mark as Best Answer if my reply answers your question :sparkles:

Payroll Invoice Troubleshooting: No Team Members Listed