Square Register: Gift Card Balance Not Displaying?

[WST90]

I recently upgraded from the Square Stand to the Square Register and noticed that when a customer makes a purchase using a gift card, the remaining balance doesn’t appear on the screen. Even in the transactions tab, it’s not displayed—we have to print a receipt just to see it. Does anyone have any insight on this?

[Summer2024 · Accepted solution]

Hi there, @WST90 !

Unfortunately, the Square Register does not automatically display the remaining gift card balance after a transaction on the main screen. This is a known limitation that differs from the Square Stand functionality.

Available Methods to Check Balance

1. During Transaction:

   • Must check balance before processing payment
   • Use "More Actions" (...)
   • Select "Check Gift Card Balance"

2. View Balance Options:

   • Print receipt (shows remaining balance)
   • Check through Square Dashboard
   • Use Square mobile app
   • Use manual balance check function

I hope this helps. Hopefully soon the register will have the same functionality for displaying gift card balances after a transaction. 

[DiSophiapizza]

Why the balance not showing anymore on the printed receipts? It used to…..

[anniemcg]

@Summer2024 

I've commented on this issue elsewhere, but in my experience the customers usually ask for their gift card balance about 2 seconds AFTER they hit the "No Receipt" button. I really wish Square would fix this behavior on the Register because I can't fix my customers!

[Summer2024]

I hear you, @anniemcg . Hopefully the engineering team has a plan to resolve this in the future. 

[WST90]

I really hope they fix this issue soon. It's a major limitation, especially when we have lineups and have to take extra steps just to check a customer’s remaining gift card balance. Nine times out of ten, they ask for it.