How do I get reimbursed by square?

[BertrandSidze]

Good evening to the whole community. My account was suspended by Square for three months with an amount of $930. Three months later, I received an email telling me that the suspension had been lifted and that the funds would be transferred to my bank account. It's been a month since I received the funds and when I write to the support I don't have a response. I call the support and the lady tells me that the funds will be transferred in the evening and have been for more than a week. I don't know where to say goodnight to the whole community. Would I have to travel from Ottawa to the offices in Toronto? Please help me.

[BertrandSidze]

Good evening to the whole community. My account was suspended by Square for three months with an amount of $930. Three months later, I received an email telling me that the suspension had been lifted and that the funds would be transferred to my bank account. It's been a month since I received the funds and when I write to the support I don't have a response. I call the support and the lady tells me that the funds will be transferred in the evening and have been for more than a week. I don't know where to say goodnight to the whole community. Would I have to travel from Ottawa to the offices in Toronto? Please help me.

[Ellie_]

Hi there, @BertrandSidze,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.