Hi @snichols - I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏
Once you create a service charge from your online Square Dashboard, you can manually apply it to transactions via Square POS, Square Retail POS app, Square Invoices, and Square Online. You can add service charges to orders that include items, custom amounts, or both. You cannot apply a service charge multiple times on the same sale or invoice.
Service charges cannot be added to specific categories or items. But, they can be automatically applied through Square online.
Any service charge can be automatically applied to Square Online orders fulfilled via pickup, delivery, or self-serve ordering.
- Go to Account & Settings from your online Square Dashboard.
- Click Business information > Service charges > Create service charge.
- Name your service charge. This name will be displayed on customer receipts and order summaries.
- Choose a percentage-based or fixed price service charge, then enter the amount of the charge.
- Select the location where the charge applies and add any applicable taxes.
- If applicable, toggle on Automatically apply this service charge to Square Online orders, then select which fulfillment types you want the charges to apply to.
- Click Save.
Note: Item-level taxes must be enabled for these fulfillment types before you can set up automatic service charges.
You can see more about applying service charges to purchases in this Support Article
I hope this helps!
