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this would be very important. I can’t believe it’s been over 2 years since the first mention of this in the help forums and jt has not been addressed. It’s very easily to accidentally mark an order as complete. For order management it’s important to be able to reverse that. Please make this feature possible.
@Kassi_ we would like this feature as well. We've had many instances when an order was marked as completed by accident and there is no way to revert it back to 'in progress'.
I'm finding this request has been made since 2020. It is absolutely unacceptable that I cannot edit an order once it is marked completed, as mistakes happen and now the order is taken out of the queue and the customer is notified, causing lots of confusion and the need to immediately contact the customer to explain the matter. I then also have to find another way to remember the order for the date it is actually needed, since I cannot add an order manually to the queue. PLEASE fix this oversight - it is very bad business to not be able to fix a customer facing error.
Please, please, please fix this!!!! I made this request last Valentine's Day after an accident set off a chain reaction. This year I'm so paranoid it's going to happen again since there is still no solution.
We just switched to using Square for our online store, and discovering that you can't edit orders after the fact is a huge pain as that is something we often have to do when costumers enter the wrong info or there is a change to the order after it has been placed.
We have had issues where we thought we thought everything was ready to ship, marked as completed, to then find out we missed something. Having the ability to revert back to Active would be helpful.
As of today, I took a payment manually and it automatically marked as completed. I spoke to Rekik (Square staff) through messaging help, and he said there's currently no way to revert. Please see message between us below:
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Hello! Is there a way to put a completed transaction back to in progress?
Square Support01:27 PM
Great to hear from you. Our team received your message, and we typically respond within 5 minutes.
01:29 PM
I took a payment by text for a custom order, and it automatically set to completed.
Rekik01:30 PM
Hey there, I'm Rekik. Thanks for messaging with Square today. I'm going to take a look at your account to see how I can best help.
01:31 PM
I see the thread on: (Gave him link to this thread, can't post this comment with the link in it)
but there seems to be no update. Is this a feature not yet addressed?
Rekik01:33 PM
No, a completed transaction cannot be reverted back to in progress status. Once a transaction has been completed, it is final and cannot be changed back to an in-progress status.
01:33 PM
is this something being looked into by square for the future?
It's just a hassle trying to make sure the order isn't missed since It was automatically put as completed when the payment was taken.
Rekik01:35 PM
Yes definitely and we will make sure to update all customers once we make a change. I understand it could be frustrating. I am sorry that we were not able to solve the issue right now.
I also agree that this needs to be an option. I've taken charge via a payment link for orders which immediately got marked as complete but they are "Made-to-Order" items that take time and I get paid up front. Otherwise, at least do not mark paid orders as complete immediately - let us do it manually when we actually do complete an order.
We need this feature, please. I accidentally marked a Valentine's pickup order as completed and now whenever I pull up the active orders, it won't be in the list!
