Please allow us to change an order that was accidentally marked completed back to "in progress" again. I had a cashier accidentally mark an order as picked up and the order is for 6 weeks from now. I emailed the customer to apologize (which is fine - it was our error) but now the order won't show in active. I don't want to accidentally miss this order in 6 weeks. Please allow us to modify the orders in our account. Thank you!
It's wild that this feature still isn't available. Came across this thread while tryin to figure out why we couldn't revert an order to active when accidentally marked as completed--thought I must be missing something. It is very easy to accidentally mark an order as completed and you should be able to revert if that isn't the case. I can't really think of any good reason that this would be an irreversible action especially if it doesn't affect the customer's payment in any way.