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When I log in to my account on my phone with my email and password, it appears I am logged in, but

it wants me to continue setting up my account and start my 30 day trial. I don't understand why I can't see my inventory and complete a sale.

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Square Champion

@Kag1011 sounds like you may have accidentally created a second Square account using the same email address. Especially if you clicked a “Get Started” link instead of logging in directly.

 

If it were me, I’d try this:

  • Log out of the app completely

  • Open an incognito/private browser window (just to rule out any cache confusion)

  • Go to squareup.com/login and log in manually with your original email and password (not through any "Start a free trial" page)

If you’re still seeing the trial/setup screen, it’s likely you’ve logged into a duplicate account with no inventory tied to it. Double-check if you might have another email you’ve used with Square in the past—that original one is likely still linked to your active business.

Hope that helps get you back on track!

 

#LoginLoopsBeGone #FindTheRealAccount #HatOrBust #IncognitoForTheWin

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
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