Unable to Accept Online Payments Troubleshooting

[Brent777]

The title of this thread has been edited by a Square Moderator from the original: Hi All I'm new to Square and I am not able to accept online payments any quick fixes

Hi All I'm new to Square and I am not able to accept online payments any quick fixes so I don't have to wait 3 days for a reply Thanks 

[Sammie_C]

Hi @Brent777, first off, welcome to the Square Community!

Secondly, I see it has been a few days, but were you able to get your issue resolved? If not, please feel free to provide some additional details on the issue you are experiencing.

[Brent777]

Hi 

I am desperately trying to activate my credit card payments for my new square account. I need to be able to receive credit card payments for my store. Please can you assist ASAP as my store is ready to go but am not able to receive credit card payments. Are you able to activate this from your side or send me detailed instructions on how to do this? I have tried everything on line and the icons stated there do not show up on pages from your instructions that I have followed. Please let me know ASAP. Thanks in advance   

[faheem]

Hi

Square Payments are only available in select countries right now, including: the United States, Canada, Australia, Japan, the UK, Ireland, France, and Spain

[Sammie_C · Accepted solution]

Thank you for your response, @Brent777. Taking a look at your account it does look like you are based in a country that is not supported by Square, unfortunately. As @faheem mentions, Square processing is only available in the United States, Canada, Australia, Japan, the UK, Ireland, France, and Spain at this time. 

Please let us know if you have any other questions in the meantime.

[Brent777]

I bank with Bank of America so not sure why I am still unable to accept payments? 

[Sammie_C]

Each institution is different, so I do not have an exact answer as to why you are able to bank with them, @Brent777.

With Square you are able to process cash payments and use basic Square functions like reporting with Square, but no card processing, if you are outside of those markets.

[Brent777]

I mean to say that my account is American and square is linked to that account so why would it still not work? TIA

[Sammie_C]

Processing eligibility is based on where your Square account/business is based, @Brent777. It appears that the Square account you are contacting us from is not based in the US (or any of the approved Square markets) and because of this is what determines if you can card process with Square.