Hi @spicersbakery thanks for your post.
This might be related to the prep time, pickup time, and the time the order was placed.
For example, if an order is placed at 10:00am for pickup at 10:30am and there’s a prep time of 35 minutes, the order status will be marked in red since the order’s at risk of not making the pickup time.
What is the current prep time for your orders / this particular order?
Breffni
Community Moderator, Ireland, Square
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