Online Business Hours

[BalmoralPnC]

Hi there,  we have an online store selling uniforms and the link was not working over the weekend/monday anzac public holiday.

How do I change/check this?  The business hours are 8am-3pm but orders can be made/paid online 24/7 for collection anytime during school hours.

Thanks,

Sacha

[Arie · Accepted solution]

Hi Sacha @BalmoralPnC,

Thanks for writing back in to the Seller Community!

With Square Online, orders can be placed outside of your store opening hours, or delivery hours so shoppers can place an order any time of day or night, unless you've turned off orders for a specific day, for example. You should be able to see this reflected in your transaction history, too. Get in touch with our support team when you get a moment so we can take a look at your site and settings, and dig in deeper. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.