My product photos are suddenly not loading on my online shop.

[housespecial]

Went to update my online shop last night and saw that several photos would not load. I corrected them by uploading the photos again. Now this morning others aren’t loading - seems to be random. Anyone else seeing this? Any advice? 

[DinaLRosenberg]

Check to see if the photos that aren't loading are products w/ multiple variations and images. Square added the ability to have variation photos in items- but the that cause disruption (I believe) on the online side. I've had to go in and re-add variation photos that were there but were erased when variation photos were added to items.

[JK_Fiber_Art]

After contacting Tech Support, seems as of today, my photos are back -- another mystery resolved (maybe) 😊

[JK_Fiber_Art]

Hey there Housespecial,

I'm thinking there is an issue with photos going on - I did not make any changes nor upload anything, yet some of the photos for one of my items are not loading - all you see is a grey box that flashes for the first photo.  I have 6 photos total - 4 load OK, one flashes grey and there's nothing for the other one.  See example below:

 

[housespecial]

Yes this is exactly what I’m seeing as well! 

[DinaLRosenberg]

Do me a favor- go into items- add the photos there- and then see if they show up online (doing an experiment here).

[sayra]

Hello, @housespecial. 

We apologize for the challenges you're encountering with your online shop. Dealing with random photo loading issues can indeed be frustrating. To address this, we recommend reaching out to us directly by phone. Our Square Online specialists can assist by reindexing the products and categories for you. Please be aware that this is a task that needs to be performed on that end and cannot be resolved through the seller community.

We appreciate your cooperation.