Military Addresses in State Drop Down

SpeakeasyRob · ‎02-14-2023

You can see if you search that although military addresses are viewable on our end as store owners, the customer cannot see them in the drop down menu for states when the country location is set to US. It needs to be fixed

MayaP · ‎02-16-2023

Hello @SpeakeasyRob,

Thank you so much for submitting this request to our Ideate Board. I agree there should definitely be a way to accomplish this easily. I do have a workaround for now, but it's definitely not the most ideal, but if you do really need to ship this can work for now. If you can tell the customer to choose 'Enter Address Manually. I located this article doing a Google Search on how to format Military addresses for Shipping purposes. https://support.blurb.com/hc/en-us/articles/207794356-How-do-I-format-an-APO-or-FPO-address- . Once I followed that and formatted the address manually using that guide, I was able to get shipping rates and proceed to checkout. Again I know this is not ideal so I completely agree this feature does need to be implemented. To learn more about how feature requests work, please see this post (squ.re/Ideate-Commuity) from one of our Seller Community Moderators. I appreciate you taking the time to provide this feedback and request.

SpeakeasyRob · ‎02-16-2023

There is no option to enter the address manually through Square as far as I can tell. There is simply no option on the fulfillment page that allows me to do that. There is only a drop down list for states that does not include the military addresses.

Elmcitycoffee · ‎07-12-2023

Hello,

commenting to follow any updates on this thread. I have some military members located in Qatar that are wanting our product shipped out to them. Has there been any update to adding APO Address?

MayaP · ‎07-14-2023

Hey there @Elmcitycoffee I am sorry we do not have any further update on this. For now, you can use the workaround I provided above.

We appreciate you reaching out and providing your input on this!