Delivery Option via Phone

Square Champion

Delivery Option via Phone

I know this was considered at one time and I’m circling back on the subject.

 

The ability to take phone orders and then choose a delivery service such as DoorDash to complete the delivery request, would be a truly welcomed feature. 

Although we also partner with a concierge delivery person, in addition to our on-demand DoorDash partnership through Square, they aren’t always available for the number of orders that we need. 

 

8 Replies
Square Community Moderator
Status changed to: Open

Hey there, @MAXSDELI. I’ve gone ahead and changed the status of this feature request to “Open.” You provided a great assessment of the potential business use/need for something like this on our platform from a seller’s perspective. This step in the Feature Request process will be a time in which other sellers can add their use cases to your idea to make it stronger and demonstrate further how much it is needed. Later on, we'll re-visit the most popular feature requests in the "Open for Votes" status and bring them to product teams.

Square Champion

Thanks @JJ_ 

Came here to second this request.  We have customers trying to place delivery orders over the phone daily.  Honestly, I probably would not have gone with Sqaure in the first place had I known there was no way to process orders for delivery over the phone on the Sqaure POS. This is a pretty standard feature in nearly every POS in my industry, I didn't even think to check if it was an option with Square.  I would think this would be pretty easy to integrate and would help a lot of businesses out.

Please let us know when this feature is available. If pick up from Square POS is easily scheduled I can't imagine that it would be difficult to do the same for delivery. We must also be able to send a payment link from the Register to the customer so they can pay remotely. 

 

Square Champion

Adding my support for the phone delivery workflow via DoorDash Drive OnDemand.

 

Some of our older guests struggle with the online store and this would be welcoming for them.

Square Champion

Curious where this feature request is heading? I may be interested in beta testing it…

Admin
 
Admin
Status changed to: Open