Configure Scheduled Delivery Times

[Muzibur]

I'm using Square Restaurant and I've noticed that when I turn on Scheduled Deliveries, it uses the Estimated Delivery Time Range (mine is set up for 10 to 15 minutes), to set the delivery times.

This looked odd to me, so I decided to change the Estimated delivery times it to 15 to 15 minutes, to have a standard 15 minutes gap, but now I see this

Again this looks odd and contributes to a bad user experience.

It would be good to be able to configure the delivery times myself. Or to show a time slot based on the first time given in the Estimated Delivery Time Range. For example, as mine is set to 10 minutes, the time slots are shown for every 10 minutes (e.g. 18:00, 18:10, 18:20). Also, remove time slots once the limit of number of orders that can be picked up or delivered at the same time has been met.

Thanks,

Muzibur

[Sineaid]

Hi @Muzibur,

Thanks for your feedback and suggestions around this. 

As the current set up is designed to align with the time that your customer arrives at the selection screen, even if you were to configure your Estimated Delivery to be exactly 15 minutes rather than within a range, your customer would still see the next available slot rather than slots on the ¼ hour. 

I do agree that if a Seller selects 15-15 mins as the estimated delivery, the customer facing range indicator becomes dormant and potentially confusing. So, thanks for flagging your point of view here. Suggestions like this are always helpful to our development teams, when they review potential ways to improve the product and customer experience. 

With regards to order limiting, our teams have carefully considered the logic here to minimize the risk of Sellers losing sales where possible, but your feedback is again appreciated. You can learn more about exactly what to expect when order limits are selected, from this article.