Item Image Sizing

[h3ctic]

Hi There,

I've recently found that my website has changed the item image structure so it overlaps with the Image Title on the page. It's only happened recently and I don't believe that I made any changes at all. It looks really unprofessional and hoping that you can advise an easy fix. This occurs across all items on the website.

Many thanks

Mick

[Arie]

Hey @h3ctic,

Thanks for flagging, this definitely looks unusual! You can give republishing your site a try, but I'd also recommend reaching out to our support team, who'll be able to take a closer look, and file a ticket with our engineering team if necessary. You can reach support on 1800 760 137 (Mon-Fri, 9am-5pm AEST), or contact us via online chat or email here. 

[JR_SWR]

I also am having trouble with image snot displaying properly despite resizing to the suggested 800pixels on longest side. Many of my images are being cut off. This is not a good look for artworks all of which are different dimensions   interestingly i tried to upload the image here as well and it was cut off, but when i took a screenshot of one of the images it was okay

[Arie]

Hi @JR_SWR,

Thanks for getting in touch and sorry to hear about the trouble here! 

Would be able to share a link to your site as well, so we can take a look? 

[JR_SWR]

swrartgallery.com.au

[Arie]

Thanks for sending this through, @JR_SWR, I see what you mean. From my testing, Square Online images will be resized to fit a square. As a workaround, you could consider adding a white border to your images with an editing program, for example canva. 

[JR_SWR]

Thanks I have tried this on Heavens Above with a grey border and  a secondary image with a white border and unfortunately no improvement