New Square Loan in 2024

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

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Now that you mention it, we too have the same issue, let’s say we make 1.4k for the day, every sale after 4 PM gets split over for tomorrow on the loans dashboard. So it will look something like $700 today and the other $700 tomorrow.

 

Maybe it has something to do with the way square handles settlements in the background. The money you receive and are able to use right away in your square checking account is a ”loan” until the money actually settles on their side.

 

Remember everything is just a “capture” until the settlement batch is ran.

 

that or there’s something they’re not telling us, maybe the algorithm changed to be more “business standard like” sort of how other bank loans check your cut off statement. Every sale after 4 PM in your monthly statement on the last day of the month rolls over to the next day (this is how I figured this out).

 

OR the AI system is actually being reworked and the algorithm isn’t even running right now. Perhaps it gave out too many loans, and a high percentage went unpaid or people just started doing the minimum payments only.

 

I also remember seeing a “pause” option on the loan dashboard which appears to have been taken away.

 

idk so many questions, unanswered, in the dark. Lol

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I never paid attention to this. Also, I don’t know if when a loan payment is in the “pending” phase from a sale if that counts for that day or the day it’s posted. Also, most of my invoices are split into two payments, a 50% deposit, which i require in order to schedule a job, and then the remainder due the day I complete the job. When I look at reports, it counts the deposit as a sale.  But when I look at the transactions tab in the POS app, the sale doesn’t show up until the entire balance is paid and the entire transaction shows up on the day the invoice is fully paid. Nothing shows up when the first payment is made. I always wondered when these sales counted for loan purposes.   

 

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Definitely check your settings! You can adjust that. Sorry about the typos my keyboard is starting to stick! Of course, because it's been paid off for 2mths! 

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It showed earlier in the day as we made sales but then they were gone.  They are back today.  Also today's are already showing as they come in .  It Is for the weekly processing volume. I noticed July 1st it showed we had 618 for processing frequency for the past year breakdown for July.  Because it was the first and at the beginning of the day, I knew this was extremely far off.  For example June had a total of 795 processing frequency on yearly breakdown. Now on the 12th we have 611 for July instead of 618.  So it is very confusing.  For just the past week we have 140.  

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Good morning, I asked or brought up this question 🤔 because honestly I'm not or deal with invoices daily or monthly. But, the one I asked said if they pay you 50% down say today depending on how you have it set up to be paid you should be paid that day or night. And the loan part would apply as well and should come off of both 50%. Did you happen to look how your settings are set up? Invoices are the same. I'm sorry I 😞 was trying to reach the right person before I responded. 

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@Jjpainting I forgot a couple of things. It's early and 1st cup of coffee. He asked if you have it set up for email when the customer pays the deposit instead of stalking your account and he said it is easier to track to make sure you're green metrics are accurate. That has been an issue lately and was addressed to be fixed. When you have people posting 30-50 off daily and if that Ole algorithm isn't going to pick that out. Honestly, I know your line of work is different and I don't know or would hope people didn't or don't stiff you especially after paying 50% down.  The ones we do we haven't ever but it's a kitchen table or cabinets they want that. But my husband friend is a logger and ughhhhh,  he does the 50% down and logs it, cuts it, plains and kiln dries it and boom 4-7mths later he's tracking them down smh. He invoices nope. I would go nuts really. 

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1. Where are you located?

2. What do you have your cut-off time set for?  All of that plays a factor. Once I know where you are and the time zone, it could be just adjusting your cut-off or deposit time. Others are actually their cards, the customer, and how or when they cut off as well. Even though it's good and the money is there and "technically" gone from their card, it might not actually physically pull until 8 pm. Kinda like my credit union with actual funds/pending. I actually had to verify this many years ago, and Chase is a big one that clears right midnight 

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I’ve read something on squares site before regarding cut off times…is that for when using their P.O.S. Software/computers?  All my sales are through invoice and I’ve never seen anything about this in my account or account settings about cutoff times. Just curious about that is all 

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Yes! In your account settings, there is a time you can put in. Mine is 5pm eastern time. Remember, 0square is West Coast. So some do 8pm eastern 5pm their time. I only do invoices for custom orders. Most of mine are in store purchases. So invoices are hard when the customer pays it. Honestly, myself for our furniture orders it's after dinner, and I sit down for the night about 7/8 pm. And I pay my bills then. Imo every bank/card is different for their cut-off time. I would guess just, imo it would be the next day. 🤷 again you need to see how you have it set to be paid if it's daily or something else. 

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This makes sense except it appears and went to zero.  We are EST, midwest, Ohio.  

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I watched it last summer from June till August there was hardly any one that at least post here about an offer or slight chance is was way below their previous offer. Then in September and one boom it picked up. I watch the trends and how it's going and it's looking like last summer is all I'm saying. I don't work for square so if they idle it back like it states above or watch the market like it states above. This could be a factor 🤔 this is just imo only hun. I don't know why or how it's algorithm works if I did you get a loan every stable business making money year after would get a loan! I'm watching businesses double and triple sales and to me that's a no brainer they are kicking it and yet paid off and still waiting? There's a few others that will jump in that have been around for some time now and they pop in about 70-75% and say well I be back around 90% I guess. My last offer was 91% and 1k more than my previous. I guess I should be lucky and not 3x less like above posted or just enough to pay off the previous loan and 0.00 left? That's a new one for me I've never seen that before. 

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I'm sorry I missed this one. What went to zero? I think I responded to you about invoices. I wanted to ask someone in the group that does invoices daily compared to myself. They said that 50% should be in your account once the customer pays it and the loan portion will come off to. The same with the remaining 50% once they pay it and it processes you should be paid and again the portion of that applies to your loan. He said definitely check your settings on how you choose to get paid. We're the same time zone. I don't know if 8pm would be a better option than say mine at 5pm. I have transaction that roll over to the next day all the time but it's there! We close at 5pm my cut off time but retail they come in at 4:55pm all the time and shop and might not be done till 6pm. My funds hit like 5:05pm anything else goes for tomorrow. If you need anything else let me know I can ask him for a screenshot of his dashboard and settings. 

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HELLO, OUR BUSINESS HAS PAID THE LOAN, 14 DAYS HAVE BEEN GIVEN A NEW OFFER

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Hey @ayazbey01.  Congratulations.  14 days to get a new offer is not bad at all.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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I DID NOT RECEIVE A NEW OFFER, THAT'S WHY I WROTE IT

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@ayazbey01 Your original post did not include the word “not.”  See screen shot below. You said “have been given a new offer.” I read exactly what you wrote. If you meant something else, that’s what you should have written.

 

Also, can  you turn off your caps lock please? Typing in all caps is the rude equivalent of shouting. 

Sorry you haven’t gotten an offer yet. But 14 days is not a lot of time.  Once you are eligible again, you’ll get a new offer. All you can do is wait. Shouting at us here on the seller community will do absolutely no good. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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IMG_4845.jpeg

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Have you been or haven't been? I'm sorry I'm jumping between pages. Ughhhhh, hun I am so sorry, and unfortunately, I am watching the trends, and July and August were slow, and boom comes September, and it was like every day all day with loans. Believe I'm just like you. I don't work for Square or have that secret algorithm, but I watch the trends. Right now, we have a budget that has to be passed or the government shuts down. 2. Watch the stock market  it's not just square. I promise you, but all lenders and banks are holding tight. I hope to come September like last year, loans were popping every day! Just hold tight and keep pushing on! I'm at 88%, so I'm right there with you! We got this! We can do it!

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
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September? I'll have to go elsewhere and I'd really rather not because this is so much easier and honestly for my business cheaper than a bank loan.  😔 

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I understand 💯 I really do please believe me been there done that and I hate to call out another company but just say Clover had told me at processing then 287k a 50k loan day one isn't true. I looked up their terms and agreements. 6 months before the 1st loan, you start from scratch and work yourself up like square. I promise you 💯 you do what is best for you and your business, but just look up their reviews and reddit, and you will see it's lending all together from banks to pos systems. I really wish you the best, and no matter what, as a small business owner, go out there and kick butt

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There's a local Clover salesguy that keeps hounding us to switch. If he's any indication of what their service is like, stay away. He's sleazy and pushy.

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