Not seeing transactions

[BigJase100]

I made a few sales at the beginning of this month and I’m not seeing the transaction show up. Has anybody else ever had this happen to them?

[Ellie_]

Hi there, @BigJase100,

Thank you for posting about this, we are sorry to hear that this issue is occurring for you. For clarification, are you seeing this happen on all of your transactions? If not, have you noticed a specific pattern of transactions that are not showing?

[THEMIDASTOUCH]

Is there no answer to this question of why current transactions are not showing? The payments are going though and clearing into deposit but not in transaction of the actual app as if the transaction didn’t happen. Seems suspicious and Square is not answering.

[Summer2024 · Accepted solution]

Hi @THEMIDASTOUCH !

I understand your concern about transactions not displaying in the app despite being processed and deposited. This can definitely be frustrating, and I'd like to help troubleshoot this issue.

A few common reasons this can happen:

1. App Sync Delay

   • Sometimes there can be a brief delay between when a payment processes and when it appears in your transaction history
   • Try force-closing and reopening the Square app
   • Check that you have the latest version of the Square app installed

2. Filter Settings

   • Double-check your transaction filter settings in the app
   • Make sure date ranges and transaction types are set correctly
   • Verify you're looking at the correct location if you have multiple locations

3. Account View Permissions

   • Confirm you have the correct permissions level to view transactions
   • If you're a team member rather than the account owner, check with your administrator about your access settings

To resolve this:

1. First, verify the deposits match your expected transaction totals
2. Contact Square Support directly through:
   • Your Square Dashboard
   • 1-855-700-6000 (US/Canada)
   • Help Center at support.squareup.com

When contacting support, have these details ready:

• Transaction dates and amounts
• Payment methods used
• Screenshots showing the deposits but missing transactions

This will help them investigate and resolve the discrepancy more quickly.

For immediate verification of transactions, you can also:

• Check your email receipts
• Review your Square Dashboard online (not just the mobile app)
• Cross-reference with your linked bank account deposits

Square takes transaction accuracy very seriously, and while sync issues can occur, all processed payments are securely tracked in their system. Don't hesitate to reach out to Square Support directly for personalized assistance with your specific situation.

I hope this helps! Let me know if you need any additional guidance.